One IT

Managed IT Support: Your IT department, on one monthly subscription.

Our Managed IT Services subscription covers helpdesk support, 24/7 monitoring, security, backups and maintenance, governed by an SLA with defined response times.

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Managed IT Services subscription

Subscription

Pricing

Fixed monthly rate

billed per user, excl. VAT

Quoted after a free assessment, with any onsite hours you need built into your SLA.

  • Service desk and user support
  • 24/7 monitoring and patching
  • Cyber security
Get a monthly quote

This is for you if

  • You run a business with no in-house IT person

  • Someone in the office has become the accidental IT department

  • You want support, security and backups on one monthly rate

What is included

Service desk and user support

Remote helpdesk by phone, email and ticketing, with incidents logged, tracked and escalated against SLA response targets.

24/7 monitoring and patching

Servers, workstations and network devices monitored around the clock, with operating system and third-party patches deployed on schedule.

Cyber security

Antivirus and EDR management (licences purchased separately), threat response, firewall management, email security and vulnerability scanning aligned to POPIA.

Backup and disaster recovery

Automated local, cloud or hybrid backups with monitoring, restore testing and recovery planning.

Microsoft 365, network and servers

Users and licences, Exchange, SharePoint and Teams, firewalls, Wi-Fi and VPN, plus Windows and Linux server administration.

Reporting and IT strategy

Monthly service and security reports, quarterly business reviews, and a roadmap for budget, risk and compliance.

Break-fix support against a managed plan.

  • How you pay
    Break-fix: Per call-out, per hour, plus travel
    One IT: One fixed monthly subscription
  • When we show up
    Break-fix: After something breaks
    One IT: Before it breaks, through monitoring
  • Small problems
    Break-fix: Ignored until they become big ones
    One IT: Logged, tracked and resolved against SLA targets
  • Security
    Break-fix: An antivirus renewal, if someone remembers
    One IT: Managed firewall, endpoint protection management, MFA and tested backups
  • Onsite visits
    Break-fix: Full ad hoc rate, every time
    One IT: Hours agreed in your SLA, then R580 per hour instead of R715
  • Budget
    Break-fix: Unpredictable
    One IT: A known subscription, with onsite rates agreed upfront
  • Accountability
    Break-fix: Whoever answered the phone
    One IT: One team with an SLA and your history on file

Three ways to work with us.

Each package has its own inclusions and SLA. Subscriptions are quoted to fit you, including any onsite hours you need, and confirmed in writing after a free assessment. Prices exclude VAT.

Not sure which fits?

Answer three quick questions and we will point you to the right package.

  1. 1Who needs looking after?
  2. 2What do you need from us?
  3. 3How often do you need someone onsite?
Question 1 of 3

Who needs looking after?

Home IT Support

For households and home offices

Monthly subscription

Quoted for you

A fixed monthly rate per household, set after your free assessment

Onsite and call-outsR550 /hour

Discounted subscriber rate. Onsite hours can be built into your SLA.

Remote support, device care, home network management and security, governed by an SLA.

  • Remote helpdesk by phone, email and ticketing
  • 24/7 device and home network monitoring
  • Patching, plus antivirus and EDR management
  • Automated backups with restore testing
  • Router, Wi-Fi and ISP liaison
Enquire about Home IT SupportSee full inclusions

IT Support

Managed IT Services for businesses

For businesses

Monthly subscription

Quoted for you

A fixed monthly rate per user, set after your free assessment

Onsite and call-outsR580 /hour

Discounted subscriber rate. Onsite hours can be built into your SLA.

Full support, monitoring, security and maintenance for your business, with defined SLA response times.

  • Service desk with SLA response targets
  • 24/7 monitoring and patch management
  • Cyber security, backup and disaster recovery
  • Microsoft 365, network and server management
  • Monthly reports and quarterly business reviews
Enquire about IT SupportSee full inclusions

Endpoint Protect

Device security without a support agreement

Monthly subscription

R250

per device per month, excl. VAT

Onsite and call-outsR715 /hour

Standard ad hoc rate. Onsite visits are not included.

Monitoring, patching and ESET management for every covered device. ESET licences and helpdesk support are not included.

  • Remote monitoring (RMM) with alerts
  • Automated OS and application patching
  • ESET antivirus and EDR management
  • Security alerts and asset inventory
  • Monthly device health and security report
Enquire about Endpoint ProtectSee full inclusions

Onsite support and call-outs

Your subscription can include a set number of onsite hours, agreed in your SLA and sized to what you need. Visits and call-outs beyond those hours are billed at the discounted subscriber rate. Without a subscription, or on Endpoint Protect, the standard ad hoc rate applies.

Onsite support hourly rates, excl. VAT
ClientSubscribersStandard
BusinessesIT Support subscribersR580per hourR715per hour
Home usersHome IT Support subscribersR550per hourR650per hour

All rates exclude VAT.

What changes for you

  • A known monthly cost for support, security and maintenance

  • Problems caught by monitoring before your team notices

  • Response times written into an SLA, not left to goodwill

  • One number to call for every IT problem, big or small

Common questions

Something else on your mind? Email us or call 087 822 1417.

  • Your SLA can include a set number of onsite hours, sized to what your business needs. Visits beyond those hours, or where none are included, are billed at the subscriber rate of R580 per hour excl. VAT instead of the standard ad hoc rate of R715.

  • One fixed monthly rate, billed per user and confirmed in writing after your free assessment. The SLA sets out what is covered, the response times, any included onsite hours and the rates for anything outside it.

  • Response and resolution targets are defined in your SLA, and every request is logged and tracked in our ticketing system so nothing gets lost.

  • VoIP and telephony management, website and hosting management, advanced SOC and SIEM services, hardware lifecycle management and project work such as migrations are scoped and quoted separately.

  • Remote support works anywhere in South Africa. Onsite visits are available in Centurion, Pretoria and the surrounding Gauteng areas.

Often paired with Managed IT Support

Talk to us about Managed IT Support.

Book a free assessment and we will tell you exactly what you need, what you do not, and what it costs each month.

Book a free IT assessment
WhatsApp us
087 822 1417

What the assessment covers

  • Network, Wi-Fi and internet lines
  • Every laptop, desktop and server
  • Email, Microsoft 365 and licensing
  • Backups and how fast you could restore
  • Security gaps ranked by risk