One IT

Home IT Support: Proper IT support for your home.

Remote support, device care, home network management and security for your household, on one fixed monthly rate governed by an SLA.

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Home IT Support subscription

Subscription

Pricing

Fixed monthly rate

for your household, excl. VAT

Quoted after a free assessment, with any onsite hours you need built into your SLA.

  • Remote helpdesk
  • Device monitoring and patching
  • Security
Get a monthly quote

This is for you if

  • Your household runs on laptops, phones and Wi-Fi nobody wants to manage

  • You work from home and cannot afford a day offline

  • You want one number to call instead of a favour from a friend

What is included

Remote helpdesk

Help by phone, email and ticketing, from password resets to new device setup, tracked until it is resolved.

Device monitoring and patching

Your devices and home network monitored 24/7, with Windows, macOS and app updates handled for you.

Security

Antivirus and EDR management on your devices (licences purchased separately), threat response, router firewall management and email security.

Backups

Automated local, cloud or hybrid backups of the files and photos you cannot replace, checked and restore tested.

Wi-Fi and internet

Router and Wi-Fi setup and optimisation, and we deal with your ISP when the connection plays up.

Microsoft 365 and accounts

Mailboxes, OneDrive, licences and account security for the whole household.

Three ways to work with us.

Each package has its own inclusions and SLA. Subscriptions are quoted to fit you, including any onsite hours you need, and confirmed in writing after a free assessment. Prices exclude VAT.

Not sure which fits?

Answer three quick questions and we will point you to the right package.

  1. 1Who needs looking after?
  2. 2What do you need from us?
  3. 3How often do you need someone onsite?
Question 1 of 3

Who needs looking after?

Home IT Support

For households and home offices

Monthly subscription

Quoted for you

A fixed monthly rate per household, set after your free assessment

Onsite and call-outsR550 /hour

Discounted subscriber rate. Onsite hours can be built into your SLA.

Remote support, device care, home network management and security, governed by an SLA.

  • Remote helpdesk by phone, email and ticketing
  • 24/7 device and home network monitoring
  • Patching, plus antivirus and EDR management
  • Automated backups with restore testing
  • Router, Wi-Fi and ISP liaison
Enquire about Home IT SupportSee full inclusions

IT Support

Managed IT Services for businesses

For businesses

Monthly subscription

Quoted for you

A fixed monthly rate per user, set after your free assessment

Onsite and call-outsR580 /hour

Discounted subscriber rate. Onsite hours can be built into your SLA.

Full support, monitoring, security and maintenance for your business, with defined SLA response times.

  • Service desk with SLA response targets
  • 24/7 monitoring and patch management
  • Cyber security, backup and disaster recovery
  • Microsoft 365, network and server management
  • Monthly reports and quarterly business reviews
Enquire about IT SupportSee full inclusions

Endpoint Protect

Device security without a support agreement

Monthly subscription

R250

per device per month, excl. VAT

Onsite and call-outsR715 /hour

Standard ad hoc rate. Onsite visits are not included.

Monitoring, patching and ESET management for every covered device. ESET licences and helpdesk support are not included.

  • Remote monitoring (RMM) with alerts
  • Automated OS and application patching
  • ESET antivirus and EDR management
  • Security alerts and asset inventory
  • Monthly device health and security report
Enquire about Endpoint ProtectSee full inclusions

Onsite support and call-outs

Your subscription can include a set number of onsite hours, agreed in your SLA and sized to what you need. Visits and call-outs beyond those hours are billed at the discounted subscriber rate. Without a subscription, or on Endpoint Protect, the standard ad hoc rate applies.

Onsite support hourly rates, excl. VAT
ClientSubscribersStandard
BusinessesIT Support subscribersR580per hourR715per hour
Home usersHome IT Support subscribersR550per hourR650per hour

All rates exclude VAT.

What changes for you

  • Tech problems handled without waiting for a favour

  • Family photos and documents backed up and recoverable

  • Wi-Fi that works in every room

  • One fixed monthly rate, with onsite rates agreed upfront

Common questions

Something else on your mind? Email us or call 087 822 1417.

  • Your subscription can include onsite hours agreed in your SLA. Home visits beyond those, or where none are included, are billed at the subscriber rate of R550 per hour excl. VAT instead of the standard home ad hoc rate of R650.

  • Smart home device setup, home office network installation, website and hosting management, hardware upgrades and new setups or migrations are scoped and quoted separately.

  • Yes. You are welcome to bring devices to our Centurion office at Unit 1, SCW Business Park.

Often paired with Home IT Support

Talk to us about Home IT Support.

Book a free assessment and we will tell you exactly what you need, what you do not, and what it costs each month.

Book a free IT assessment
WhatsApp us
087 822 1417

What the assessment covers

  • Network, Wi-Fi and internet lines
  • Every laptop, desktop and server
  • Email, Microsoft 365 and licensing
  • Backups and how fast you could restore
  • Security gaps ranked by risk