Reliable IT support that keeps your business running without interruptions. From day-to-day troubleshooting and system repairs to ongoing technical assistance, issues are resolved quickly and efficiently, minimising downtime and keeping your team productive.
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Support is available both remotely and on-site, with a proactive approach that focuses on preventing problems before they escalate. Clear communication, fast response times, and dependable solutions ensure your IT works the way it should.
​Remote & On-Site Solutions
Flexible remote and on-site IT support designed for businesses and home users. Support is available for once-off technical issues, ongoing managed IT services, and personalised home IT solutions, providing reliable assistance when and where it’s needed.
Remote IT Support
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Troubleshoot and resolve software issues remotely
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Perform operating system and software updates
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Diagnose and fix network connectivity problems
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Manage user accounts and permissions
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Support cloud services and remote collaboration tools
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Monitor systems proactively to prevent issues
On-Site IT Support
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Install and configure computers, printers, and servers
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Set up network cabling and infrastructure
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Repair hardware and peripheral devices on location
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Maintain and troubleshoot printers and scanners
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Perform server maintenance and upgrades
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Install security devices such as firewalls
Carry-in IT Support
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Provide urgent hardware repairs and replacements
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Quickly resolve critical network outages
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Recover data from failed or crashed servers
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Address software issues requiring physical intervention
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Troubleshoot connectivity and internet failures rapidly
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Minimise downtime with fast, hands-on support
SLA IT Support – Reliable, Contract-Based IT Management
A Service Level Agreement (SLA) provides proactive, priority-based IT support with guaranteed response and resolution times. SLA support offers predictable monthly costs, expert technical assistance, and continuous IT infrastructure monitoring, helping reduce downtime, improve system reliability, and prevent costly business disruptions.
Tier 1
Home Users
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Reduced On Site ad hoc Rate
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Priority Support
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Reduced IT Hardware Costs
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Hardware Services
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Managed Services / Call Out
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Network Services
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Security Services
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Data Management Services
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Business Continuity and Disaster Recovery
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Collaboration Services
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Mobile Device Management (MDM)
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Infrastructure Services
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Server installation and management
Tier 2
1 - 5 Users
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Reduced On Site ad hoc Rate
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Priority Support
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Reduced IT Hardware Costs
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Hardware Services
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Managed Services / Call Out
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Network Services
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Security Services
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Data Management Services
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Business Continuity and Disaster Recovery
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Collaboration Services
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Mobile Device Management (MDM)
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Infrastructure Services
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Server installation and management
Tier 3
6+ Users
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Reduced On Site ad hoc Rate
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Priority Support
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Reduced IT Hardware Costs
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Hardware Services
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Managed Services / Call Out
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Network Services
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Security Services
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Data Management Services
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Business Continuity and Disaster Recovery
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Collaboration Services
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Mobile Device Management (MDM)
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Infrastructure Services
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Server installation and management
Tier 4
20+ Users with Servers
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Reduced On Site ad hoc Rate
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Priority Support
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Reduced IT Hardware Costs
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Hardware Services
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Managed Services / Call Out
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Network Services
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Security Services
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Data Management Services
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Business Continuity and Disaster Recovery
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Collaboration Services
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Mobile Device Management (MDM)
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Infrastructure Services
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Server installation and management
Remote IT Support
Fast, secure, and reliable remote IT support delivered through AnyDesk. Remote assistance enables efficient troubleshooting, software updates, and system optimisation, no matter where you’re located. With industry-standard encryption and low-latency performance, remote support sessions remain secure, stable, and interruption-free to keep your business running smoothly.
